Return Policy for Oakyard Leather Bags:
We want you to be completely satisfied with your purchase from Oakyard. If for any reason you are not satisfied, you may return the leather bag(s) you purchased, subject to the following terms and conditions:
- Timeframe: You have 24hrs from the date of purchase to initiate a return. Any requests for returns received after this period may not be accepted.
- Condition: The leather bag(s) must be in their original, unused condition with all tags, packaging, and accessories included. The bags should not show any signs of wear, damage, or alteration.
- Return Process: a. Contact our customer service team: Before returning the item(s), please contact our customer service team to initiate the return process. They will guide you through the necessary steps. b. Return Authorization: A return authorization number will be provided to you by our customer service team. This number must be clearly marked on the return package. c. Packaging: Please ensure that the item(s) are securely packaged to prevent any damage during transit.
- Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the item(s). We are not responsible for any lost or damaged packages during the return shipping process.
- Refund: Once we receive the returned item(s) and verify that they are in their original condition, we will process the refund. The refund will be issued to the original payment method used during the purchase. Please note that the refund amount will exclude any original shipping charges and transactional fees.
Please allow a reasonable amount of time for the refund to be processed and credited back to your account, depending on the payment method and your financial institution’s policies.
Refund Policy for Oakyard Leather Bags:
At Oakyard, we stand behind the quality of our leather bags. If you receive a defective item or if there is an error in your order, we offer the following refund options:
- Defective Item: If you receive a leather bag that is defective or damaged, please contact our customer service team immediately. We may require you to provide photographs or other evidence to assess the issue. Once the defect is verified, we will offer you the following options: a. Replacement: We will send you a replacement for the defective item at no additional cost, subject to availability. b. Refund: If a replacement is not available, we will issue a full refund, including any shipping charges incurred.
- Order Error: In the event that we make an error with your order, such as sending the wrong item or incorrect quantity, please contact our customer service team immediately of receiving the order. We will work with you to resolve the issue by offering one of the following options: a. Reshipment: We will send you the correct item or quantity at no additional cost. b. Refund: If the correct item or quantity is not available, we will issue a full refund, including any shipping charges incurred.
Please note that any refund issued will be processed through the original payment method used during the purchase.
If you have any further questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team on sales@oakyardcollection.com