- Information We Collect:
1.1. Personal Information: When you place an order or create an account with us, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment details. We only collect the information necessary to process your order and provide you with the best service.
1.2. Website Usage Information: We may also collect non-personal information about your interaction with our website, such as your IP address, browser type, referring website, and pages visited. This information helps us analyze trends, administer our website, and improve our services.
- Use of Information:
2.1. Order Processing: We use your personal information to process and fulfill your orders, including verifying your identity, arranging shipping and delivery, and providing customer support related to your purchase.
2.2. Communication: We may use your contact information to communicate with you about your order, provide order status updates, respond to inquiries, and send you promotional or marketing materials if you have opted to receive them. You can opt out of receiving marketing communications at any time.
2.3. Improving Our Services: We may use the non-personal information collected to analyze website usage patterns, improve our website’s functionality and performance, and enhance your overall shopping experience.
- Sharing of Information:
3.1. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, such as shipping companies, payment processors, and customer support service providers. These third parties are authorized to use your information only to the extent necessary to provide the requested services.
3.2. Legal Requirements: We may disclose your personal information if required to do so by law, court order, or government regulation.
- Data Security:
4.1. We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure socket layer (SSL) technology for sensitive information transmission and encryption of payment details.
4.2. While we strive to protect your personal information, no method of transmission or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
- Data Retention:
- Your Rights:
6.1. You have the right to access, update, or correct your personal information in our records. If you wish to do so, please contact us using the contact information provided at the end of this policy.
6.2. You may also request the deletion of your personal information, subject to any legal obligations or legitimate business interests that require us to retain certain data.
- Contact Us:
Oakyard Collection Address:
Postal Address:3729- 00200
Tom Mboya Street
We will respond to your inquiries and address any concerns as promptly as possible.
Last updated: 26/06/2023